Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your shipping charges will be calculated and viewable at checkout. Discreet CBD products are sent using US Postal Service. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 3-5 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please submit your request to support@discreetwellness.com or call 844-426-2552 to speak to Customer Service. Discreet Wellness requires a signature at delivery for all orders with a value of $500 or more. Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone 844-426-2552.
Free Shipping on Orders Over $100: Free shipping is calculated at checkout for orders exceeding $100. (Note: Due to vaping regulations, all orders containing vaping products require age verification fee at checkout and do not qualify for free shipping.
Discreet CBD products are sent using US Postal Service. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 3-5 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays.Â
You can create an account via my account link on the website or you will have an account created automatically during the checkout process.
You can change your shipping address inside your account.Â
You can track your order by logging into your account.
Your credit card information will not be stored on your website.
Yes , We charge sells tax on all retail customer orders.
We currently only sell and ship products in the United States.
If you need to swap an item
Returns and Exchanges
If you are not satisfied with our Discreet Wellness CBD products, you may request a refund of the full purchase price minus shipping costs (if applicable) within 30 days of the product received date. Customer is responsible for return shipping. Product must be returned to receive a refund. Please submit your request to support@discreetwellness.com or call 844-426-2552 to speak to Customer Service.
our full return policy can be found here: https://discreetwellness.com/refund_returns
Please contact us so we can correct the order support@discreetwellness.com or call us 844-426-2552
Please contact us immediately at support@discreetwellnes.com or call 844-426-2552 so we can have the correct item delivered to you as soon as possible.
Contact us by phone at 844-426-2552 or by email at support@discreetwellness.com
You are responsible for entering the correct address on all orders. Please contact us immediately so we can change the address before shipping the product or we can contact the postal service to try and have the package redirected to the correct address.Â
Yes, you can login to your account and cancel the order or call us at 844-426-2552